Frequently Asked Questions – FAQs

Before wasting your time trying to fathom something out, chances are someone else has asked the same or similar question you might asking too!

Check out these FAQs below – these may give you your solution immediately.  If not, don’t hesitate to submit a query via our ticket system here   Contact Us

 

 

How can I join the SAAA or make contact with SAAA Chapters and Members?

You can join the SAAA by following a simple online application process – click here – Join SAAA. Once you have submitted the required form application, you will receive your new Member joining information pack in the mail – that’s it!

Next – we recommend that, if you have not already done so, you make contact with your new SAAA friends – the best way to do this is to get in touch with your nearest SAAA Chapter. You can find details here – SAAA Chapters & Members. Here you will also find details of the types of support available, and who can help you with anything building, maintaining or flying.

  • Any issues with trying to join SAAA or making contact with SAAA Chapters and Members, please Contact Us.

 

Web Site Access

I cannot log-in or have limited access to other parts or functions of the web site. Why?

  • You may not be logged in to the website – Please log in
  • You may not be a financial Member, but your log-in is still enabled – please check that you renewed your Membership – go to the My SAAA menu tab, select My Account and then select My Subscription from the options down the left side of the page – this will now display your account details – check the recorded “Next payment date” – here could be your clue and you may need to  Renew Membership
  • However, if cannot log-in for reasons other than for example “password / password reset issues”, then you are very likely not a Member in which case, you might like to consider joining the SAAA – you will be able to review Member Benefits without a log-in
  • Any issues or if you would like Join SAAA, please select  Contact Us  or  Join SAAA

I can’t log in. What do I do?

  • Try resetting your password
  • If no luck, you may not have a valid log in; please submit a query here Contact Us

 

Membership Renewal

What do I do if my Membership has expired and I cannot find my invoice?

 

Member Support Program – MSP

I have heard of this, but what it it?

  • The Member support Program is reformatted and enhanced version of the FSAP or Flight Safety Assistance Program. First and foremost, the MSP is all about improving safety outcomes for our Members. Secondly, the benefit of participation in the MSP is that you become eligible to participate in the SAAA-QBE Insurance offer.
  • The 5 elements of the MSP are:
  •    – Build Assist Program (BAP)
  •    – Flight Test Assist Program (FTAP)
  •    – Maintenance Assist Program (MAP)
  •    – Pilot Type Transition Training Program (PTTTP)
  •    – Pilot Proficiency Program (PPP)
  • You can now apply for and create your Certificates of Participation online and, if you elect to participate in the SAAA-QBE Insurance offer, your interest can be automatically sent to QBE (no more forms, no more scans – all online)  Please follow this link  Member Support Program
  • Once you have arrived at the Member support Program page, navigate to the MSP element of interest, reveal the complete text and scroll down to the link that will take you the process to produce your Certificates of Participation at the bottom of each section

 

Maintenance Procedures Course – MPC

How do I find out where and when the next courses are are being held? Contact our office on 02 6889 7777 or email enquiries@saaa.com

How do I book to attend a MPC?  Contact our office on 02 6889 7777 or email enquiries@saaa.com

I get a message saying I can’t purchase this product. Why?

  • You may not be logged in to the website – Please log in
  •  You may not be a financial Member – please check that you renewed your Membership or, if not a Member, you might like to consider joining the SAAA.  Any issues or if you would like Join SAAA, please select as relevant from following  Renew Membership  or   Contact Us  or  Join SAAA

 

FSAP

How do I find a FSAP certificate – for BAP, MAP etc?

  • The FSAP has been reformatted and is now called the Member support Program. You can now apply for and create your certificates online and, if you elect to participate in the SAAA-QBE Insurance offer, your interest will be automatically sent to QBE (no more forms, no more scans – all online)  Please follow this link  Member Support Program

 

QBE Insurance

How do I go about engaging with QBE to provide insurance for my aircraft?

  • First you need start participating in the Member Support Program, and then you can make an election to participate in the SAAA-QBE Insurance Offer.  The good news is you can do all of this online. Please follow this link  Member Support Program

 

Aircraft Details

I don’t seem to be able access the Aircraft Details module. What’s happening?

  • The Aircraft Details module is still under construction. Please accept our apologies; we expect this to be operational by the end of August 2018.

Can I enter details for more than one aircraft?

  • Yes – you add as many aircraft to your name as you wish

What happens if I sell my Aircraftt to another Member?

  • You can transfer the specific Aircraft details to the new Member

Are my TC Visit Reports, CoA data and Risk Radar Reports stored with my aircraft details?

  • Yes – absolutely, all of the above. You can even store photographs of your aircraft.