Frequently Asked Questions – FAQs

Before wasting your time trying to fathom something out, chances are someone else has asked the same or similar question you might asking too!

Check out these FAQs below – these may give you your solution immediately.  If not, don’t hesitate to submit a query via our ticket system here   Contact Us

Web Site Access

I can only open the Home Page and have limited access to other parts or functions of the web site. Why?

  • You may not be logged in to the website – Please log in
  • You may not be a financial Member – please check that you renewed your Membership or, if not a Member, you might like to consider joining the SAAA.  Any issues or if you would like Join SAAA, please select as relevant from following  Renew Membership  or   Contact Us  or  Join SAAA

I can’t log in. What do I do?

  • Try resetting your password
  • If no luck, you may not have a valid log in; please submit a query here Contact Us

Membership Renewal

What do I do if my Membership has expired and I cannot find my invoice?

Member Support Program – MSP

I have heard of this, but what it it?

  • The Member support Program is reformatted and enhanced version of the FSAP or Flight Safety Assistance Program. First and foremost, the MSP is all about improving safety outcomes for our Members. Secondly, the benefit of participation in the MSP is that you become eligible to participate in the SAAA-QBE Insurance offer.
  • You can now apply for and create your certificates of particaption online and, if you elect to participate in the SAAA-QBE Insurance offer, your interest will be automatically sent to QBE (no more forms, no more scans – all online)  Please follow this link  Member Support Program

Maintenance Procedures Course – MPC

How do I find out where and when the next courses are are being held? MPC Program

How do I book to attend a MCP?   MPC Program

I get a message saying I can’t purchase this product. Why?

  • You may not be logged in to the website – Please log in
  •  You may not be a financial Memberplease check that you renewed your Membership or, if not a Member, you might like to consider joining the SAAA.  Any issues or if you would like Join SAAA, please select as relevant from following  Renew Membership  or   Contact Us  or  Join SAAA

FSAP

How do I find a FSAP certificate – for BAP, MAP etc?

  • The FSAP has been reformatted and is now called the Member support Program. You can now apply for and create your certificates online and, if you elect to participate in the SAAA-QBE Insurance offer, your interest will be automatically sent to QBE (no more forms, no more scans – all online)  Please follow this link  Member Support Program

QBE Insurance

How do I go about engaging with QBE to provide insurance for my aircraft?

  • First you need start participating in the Member Support Program, and then you can make an election to participate in the SAAA-QBE Insurance Offer.  The good news is you can do all of this online. Please follow this link  Member Support Program

Aircraft Details

I don’t seem to be able access the Aircraft Details module. What’s happening?

  • The Aircraft Details module is still under construction. Please accept our apologies; we expect this to be operational by 14th April 2018

Can I enter details for more than one aircraft?

  • Yes – you add as many aircraft to your name as you wish

What happens if I sell my Aircraftt to another Member?

  • You can transfer the specific Aircraft details to the new Member

Are my TC Visit Reports, CoA data and Risk Radar Reports stored with my aircraft details?

  • Yes – absolutely, all of the above. You can even store photographs of your aircraft.